Hospital-Patient Relations

Publication Title: 
International Journal for Quality in Health Care: Journal of the International Society for Quality in Health Care

OBJECTIVE: The objective of this study was to detect whether there was any difference among the characteristics of patient satisfaction between two patient emphasis groups: patients demanding technical elements of hospital care and patients demanding interpersonal elements. DESIGN AND SETTING: The sample for this study was drawn from in-patients discharged from 77 voluntarily participating hospitals throughout Japan.

Author(s): 
Tokunaga, J.
Imanaka, Y.
Nobutomo, K.
Publication Title: 
International Journal for Quality in Health Care: Journal of the International Society for Quality in Health Care

OBJECTIVE: The objective of this study was to detect whether there was any difference among the characteristics of patient satisfaction between two patient emphasis groups: patients demanding technical elements of hospital care and patients demanding interpersonal elements. DESIGN AND SETTING: The sample for this study was drawn from in-patients discharged from 77 voluntarily participating hospitals throughout Japan.

Author(s): 
Tokunaga, J.
Imanaka, Y.
Nobutomo, K.
Publication Title: 
BMC health services research

BACKGROUND: A common finding in several studies is patients' dissatisfaction with complaint handling in health care. The reasons why are for the greater part unknown. The key to an answer may be found in a better understanding of patients' expectations. We investigated patients' expectations of complaint handling in hospitals. METHODS: Subjects were patients who had lodged a complaint at the complaint committees of 74 hospitals in the Netherlands. A total of 424 patients (response 75%) completed a written questionnaire at the start of the complaint procedures.

Author(s): 
Friele, Roland D.
Sluijs, Emmy M.
Publication Title: 
Hospital & Health Services Administration

While most hospitals provide chaplaincy services for patients, families, and staff, these services are seldom studied and their contribution is poorly understood. A questionnaire created by the College of Chaplains of the American Protestant Health Association was mailed by an insurance company to patients recently dismissed from the hospital, requesting evaluation of three non-medical services (social services, chaplaincy, and patient representatives) and how well the spiritual needs for support/counseling, prayer, and sacraments were met.

Author(s): 
VandeCreek, L.
Thomas, J.
Jessen, A.
Gibbons, J.
Strasser, S.
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